Q

How do I get in touch about wholesale?

A

Please send all wholesale inquiries to info@coco88.com.au

 

Q

How do I store my chocolates?

A

Chocolates are best stored in a cool dry place away from sunlight and strong odours. Avoid putting the chocolates in the fridge as it will cause condensation.

 

Q

How long will delivery take?

A

We plan for all orders to be received the next business day after receiving the order. There may be some cases where in our best efforts, the delivery is delayed. However, we will ensure it is received as quick as possible.

 

Q

What if I’m not home to accept my delivery?

A

We recommend that you have your chocolates delivered to a location where someone is available to accept them.

Since Chocolate is a heat-sensitive product, we will do our best to ensure you receive it at the best temperature possible. However, unfortunately, we cannot take responsibility for any melting after delivery has occured.

 

Q

What if my products are damaged or melted?

A

If you have received your products and they are damaged please take photos and email us immediately at info@coco88.com.au. One of our staff members will review your order and contact you within 24hrs.

 

Q

How can I track my order?

a

Once your order has been dispatched you will receive an email confirmation with shipping details and a tracking number.

 

Q

Can I make changes to my order after it has been placed?

A

We are happy to amend or add products to your order if it is still yet to be packed. Please contact our team ASAP on (02) 9636 9535 from Mon-Fri 9am-4pm AEST. Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.

 

Q

Where do you deliver?

A

We currently deliver our Chocolates Australia wide, except for locations with high heat conditions.

 

Q

Do you have a Click & Collect option?

A

Unfortunately not. All orders placed online must be delivered to a specified address.

 

Q

The items I have received are incorrect / or missing.

A

We’re sorry to hear this! Please call (02) 9636 9535 Mon-Fri 9am-4pm AEST or email us at info@coco88.com.au. Our customer service team will resolve this issue.

 

Q

Do you offer delivery for your Cakes & Choux?

A

Unfortunately not. All Cakes and Choux orders must be submitted through our online form or via phone (02 0636 9535) and are required to be picked up in-store.

 

Q

Can I return an online order in-store?

A

We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store.

 

Q

Can I purchase a gift card online?

A

Yes of course! Click on our ‘Gift Cards’ section to make your purchase.

Please note: Gift cards are only redeemable in-store, not online.

 

Q

When do you release more dates for your Workshops?

A

We release more workshops every month. Sign up to our newsletter to be the first to know about new workshops.

 

Q

Still have some questions?

A

Email us at info@coco88.com.au with your question and we will respond to you as soon as possible